1. Information you provide

We may collect information you submit directly, including account details, contact information, business claim information, dashboard submissions, support messages, reports, marketplace listings, event or experience details, photos/media, signals, profile updates, and communications with support.

2. Information generated by platform use

We may collect technical and usage information such as log data, device/browser information, IP address, page views, city or district context, search activity, dashboard actions, message metadata, upload metadata, claim status, subscription status, trust and safety flags, and feature interactions.

3. Business, signal, and public content

Business profiles, public signals, events, marketplace listings, images, descriptions, prices, timing, and location information submitted for public display may be visible to other users. Do not submit confidential or personal information into public fields.

4. How we use information

5. City, location, and map context

ITSSOSO relies on city, district, latitude/longitude, address, and location labels to display businesses, signals, events, marketplace listings, and experiences. Some location data is public when tied to business or public activity records. Exact private-room or sensitive location details should not be exposed publicly unless intended and authorized.

6. Cookies and analytics

We may use cookies and similar technologies to keep users logged in, protect forms, remember preferences, understand performance, support analytics, and operate platform features. See the Cookie Policy for more details.

7. Sharing information

We may share information with service providers that help operate ITSSOSO, such as hosting, security, email, analytics, support, payment, or infrastructure providers. We may disclose information when required by law, to protect rights and safety, to investigate abuse, or as part of a business transfer.

We do not sell user conversations to advertisers. Sponsored placement or future advertising products should remain separate from private support messages and should be governed by clear platform rules.

8. Security

We use reasonable administrative, technical, and operational safeguards. No online system is completely secure. Users are responsible for protecting login credentials and reporting suspicious activity.

9. Data retention

We keep information as long as needed to operate the platform, comply with legal obligations, resolve disputes, enforce policies, maintain trust and safety records, support claims, and preserve city data integrity. Some public or operational records may remain after account changes if needed for platform history, legal reasons, or fraud prevention.

10. Your choices

You may update account information where available, request support, ask about account deletion, unsubscribe from non-essential communications, or report inaccurate information. Some records may be retained where required for security, legal, operational, or trust reasons.

11. Children

ITSSOSO is not intended for children under 13. We do not knowingly collect personal information from children under 13.

12. Policy changes

We may update this policy as the platform evolves. Continued use of ITSSOSO after updates means you accept the updated policy.

13. Contact

Privacy questions can be sent to support@itssoso.com.